What information we collect
We may collect the following information:
- name and job title
- contact information, including email address
- demographic information such as postcode, preferences and business interests
- IP address
By giving us such information you will need to consent to our using it in the manner described in this policy.
How we collect the information
We gain information about you when you have:
- Visited the website
- Subscribed to our mailing list to receive product updates and promotions.
- Registered with us to use our services and purchase products.
- Contacted us in writing, email or call customer services.
On-line credit and debit card payments to Eurobond Adhesives Ltd are made only through a third party provider and will require us to share personal information with Global Payments.
Why we collect your information
Collecting your personal information helps Eurobond Adhesives Ltd to better understand what you need from us and how we can improve our website and services. We may use your information to provide the following:
- Process orders
- Provide technical information & assistance
- Keep you up to date with the new products, promotions & special offers
- Inform you of changes to our trading terms / opening times etc.
Your personal information is kept private and stored securely until a time it is no longer required or has no use. Rest assured your personal information is safe with us and will never be provided to companies outside Eurobond Adhesives Limited for purposes other than what is described in this policy.
Disclosure of Personal Information
We may provide information about you to employees and agents of Eurobond Adhesives Ltd to administer any accounts, products and services provided to you by Eurobond Adhesives Ltd.
Any disclosure of personal information will be strictly controlled and made fully in accordance with current UK legislation, in particular the UK Data Protection Act 1998 (the Act) and The General Data Protection Regulation (GDPR). For the purpose of the Act & GDPR, the data controller is Eurobond Adhesives Limited, Bonham Drive, Eurolink Industrial Estate, Sittingbourne, Kent ME10 3RY.
Right to access, restrict processing or deletion of Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by selecting ‘unsubscribe’ on the website or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Act & GDPR. If you would like a copy of the information held on you please write email email@example.com or call our sales office on 01795 427888
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
This website may use tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. If you do not wish cookies to be placed on your PC, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. However, please note, permanently disabling cookies in your browser may hinder your use of our Website as well as other websites and interactive services.
At Eurobond Adhesives Ltd we take security very seriously. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
This website is protected by an SSL Certificate which provides privacy, critical security and data integrity for both our websites and users’ personal information. Our online credit card payment facility is operated by Global Payments. Your browser will go into secure mode before you enter any payment details. You can check that you are making such payments in a secure environment by looking for either a locked padlock or a key icon in the grey bar at the bottom of your screen or when the address bar goes green.
No credit or debit card details are stored on our servers, they are stored securely with Global Payments.
Downloads & Media Files
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar applications. We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.